The agency management system you implement is your control panel – it is your operation’s brain and something you cannot afford to ignore.
The right system will help to improve customer service, hold and analyze vital data, and support the way you do business. It offers everything that you need to ensure you can keep the doors open and help continue to grow. With so much depending on the management system you choose, you need to make sure you get the right solution, such as the services offered by an Agency Automation Team.
Regardless of if you have outgrown the current system you are using, are underutilizing what it offers, or are fed up with the growing costs, keep reading to learn what you should look for when choosing the right agency management solution.
A Paperless Workflow
Improved efficiency by using less paper is not considered the standard for most insurance agencies. Paperless agencies will manage all policies, certificates, and other required documentation electronically. These businesses will also use an agency management system that will support these processes.
When evaluating systems for this feature, see if the ones being considered to offer easy document scanning, intuitive drag and drop features, and quick download and upload services.
Cloud Storage and Superior Security
While cloud services were once considered a new frontier, most businesses have now moved most, if not all, of their operations to the cloud. This is a digital storage network that holds and protects all the agency’s data. Modern management systems should be hosted in the cloud, which will ensure you have ample storage along with superior levels of cyber protection.
When evaluating different options, be sure to find one that offers redundant backups, 24/7 security, and compliance with industry standards.
Data Synchronization and Downloads
Today, the need to manually enter certificate and policy information are long gone. With data synchronization features, it means connecting with certain carriers directly for updated and immediate data downloads. With real-time downloads, you can have immediate access to claims, carrier billing, policy information, ratings, and other data.
When you begin searching for the right system, find out if it offers you the ability to manage your carrier and employee passwords, offers the ability to send policy changes for submission or quotes, and provides access to your claim status.
Finding the Right Solution
Finding the right solution is something that requires both time and effort. Without the right solutions in place, you may find it difficult to manage your business and continue operating efficiently. Being informed is the best way to ensure that you find a system that meets your needs, regardless of what they may be.